Grasscity Review 2025: Is It Still the Best Online Headshop?

Quick Look: 2025 Grasscity Review

Pros

• Over 61,000 verified reviews
• Easy to navigate and sort products
• Vast selection of cannabis products
• Over 20 years in business
• Fast discrete shipping
• Bitcoin accepted
• 100% refund and exchange policy
• Active forum with 60,000+ members

Cons

• You must be over 21 years old to purchase
• Shipping times can be 5-10 days
• No PayPal payment option
• 4-day return window

Deals and Perks

• Rewards Program
• Large selection of products on sale

Brief Overview

Grasscity, featured in our top online cannabis stores list, is one of our favorite online head shops we’ve reviewed. Established in 2000 as the first direct-to-consumer smoke shop in the world, Grasscity has become a key player in the online marijuana community.

Known globally for its extensive selection of high-quality products, Grasscity delivers straight to your mailbox. If you haven’t explored this renowned online smoke shop yet, we highly recommend trying it.

Our Full Grasscity Review?

Although many head shops are relatively new to the market, several industry pioneers have been at the forefront of the cannabis product sector for decades. One of these pioneers is the brand Grasscity, which has been in the market for over twenty years and has provided cannabis fans with diverse products since 2000.

Grasscity is based in Amsterdam and represents what the unique city offers globally, thanks to the brand’s early internet adoption. The company has warehouses in Amsterdam, Las Vegas, and Calgary, allowing it to ship products to cannabis enthusiasts worldwide quickly and efficiently.

The Grasscity online head shop home page.

As a pioneer in the cannabis e-commerce industry, Grasscity provides customers with items like silicone bongs, towering percolator glass bongs, dab rigs, dab pens, hookahs, mini bongs, CBD, and more.

Thanks to its strong relationships with some of the world’s best suppliers, the brand can offer products from top European brands like Black Leaf, Roor, Ehle, and Blaze Glass.

The company also carries products from American brands like Cheech & Chong, Medicali, Snodgrass, and Grav Labs. Additionally, it offers affordable, high-caliber items from companies like Vodka Glass, Famous Brands, and Evolution Vodka Glass.

Vast Selection of Cannabis Accessories

Grasscity doesn’t sell marijuana flowers or cannabis-laden products on its website. If you think you will be disappointed by this, think again.

Their accessory offering more than makes up for it, and when you’re spending a lot of money on a bong or vaporizer, you want to buy from a trusted source that knows what they’re doing.

Grasscity’s clean and simple top navigation menu.

Grasscity is not a website that does a little of this and a little of that. Grasscity has more smoking and vaping accessories than most online head shops, so it’s an excellent place to start shopping if you want variety and choice.

Given that Grasscity specializes in every accessory you could imagine, it might be an overwhelming shopping experience, but they made it shockingly easy. Grasscity does a great job organizing its navigation and making all its products accessible.

Accessories are labeled by type, and some sub-menus segregate the products into more specific categories. For example, the vaporizers page is broken down into digital, dry herb, concentrate, forced air, portable, standard vaporizers, and vape pens.

Filter your results further by selecting a price range, a color, and a manufacturer. Sort by position, name, or price in ascending or descending order to quickly find what you’re looking for. Photos are large and clear, and they have zooming capabilities to see features and details easily.

Learn About the Products Before Buying Them

While you can get discounted products at Grasscity, there’s no doubt that there’s an emphasis on quality when you shop here. Grasscity makes it easy for you to get to know a product before you buy it, so you can have complete confidence when you click the checkout button.

Grasscity provides clear pictures and detailed descriptions of each product.

Vivid product descriptions with bulleted lists highlight crucial features, and product videos show you what you’re looking at. Shopping for cannabis accessories online doesn’t get much better than this. Whether you’re looking for bubblers, bongs, or anything in between, you’ll probably find it at Grasscity.

There’s also a robust section of “spare parts,” you can shop for any extras, from hemp wicks to ashtrays and lighters to 420 lifestyle apparel.

Grasscity Promotions and Sales Page

One of the best ways to save money while shopping is to take advantage of Grasscity’s ongoing promotions. The latest promotion is highlighted at the top of the Site’s homepage, but that’s just the beginning.

Be sure to check out Grasscity’s dedicated Sale Page, where you can always find premium smoking products at discounted prices. You can easily score high-quality gear for less than retail with a selection of items on sale year-round.

The Grasscity sales page has over 300 discounted available products.

Payment options: Grasscity Review

Grasscity accepts two major payment options.

• Credit card payment
• Bitcoin

The credit card option comes first. Credit cards are the most common form of payment when purchasing premium bongs, bubblers, dab rigs, and other smoking essentials.

Customers can add another layer of anonymity to their purchases by paying with Bitcoin or Ethereum through the secure website Utrust.

Grasscity does not offer services like Apple Pay, Zelle, Google Pay, or PayPal. These payment platforms frown on cannabis-related purchases, so even though it’s inconvenient, we won’t be too critical of them for not offering them.

Grasscity Shipping Policies

One of our favorite features is how Grasscity has catered to customers from other countries. Grasscity recently added two new warehouses to North America: one in Calgary and one in Las Vegas. Thanks to the different warehouses, customers in North America will have a better experience, which will lighten the load on the European facility.

Grasscity’s recent expansions are a considerable step forward in reducing delivery times and enhancing customer service, regardless of your location.

Shipping costs

Spend over $50 – free shipping
Spend under $50 – $7.95

Private and Discreet Shipping

Grasscity understands that privacy is important to you. The packaging is as anonymous as possible. Your bill will say “Grass City,” and your shipping box will not reveal what’s inside.

Customer Support

There are three ways to contact customer support.

• Email: [email protected]
• Phone – Text “HELP” to 1 (844) 335-3597
• Online chat is available during business hours

Grasscity customer support cannot be reached by phone other than text, which is a bummer.

A ticketed process is used for all support requests, which works well. Once a request is submitted, you’ll get an email ticket and a notification when your issue is addressed.

The Grasscity Forum

In addition to its plethora of pot products, Grasscity also offers a virtual lounge where like-minded individuals can hash out answers to their most pressing cannabis questions. Most online head shops do not have this feature; if they do, their forums have very little going for them.

The Grasscity forum has more than 600.000 members.

A Google search for almost anything related to marijuana smoking or cannabis consumption will turn up a Grasscity forum result or two (or more), and it’s honestly one of the best places to go for answers to just about any question. When we say the forums are active, we don’t just mean that you’ll find posts from this year instead of 2007. We suggest they are engaged and actively posting.

At the time of this Grasscity review, there were 1.2 million discussions, over 21.7 million messages, and almost 3,000 online users. Grasscity touts its forums as the biggest online stoners community, and we’re hard-pressed to disagree.

Grasscity Pros and Cons

There is not much negative to say about Grasscity. Over the last few years, they have cleaned up their act.

What I liked:

• Easy to navigate and sort products.
• A massive selection of marijuana supplies is available online.
• 100% refund policy and exchange policy.
• Most major credit cards and bitcoin are accepted.
• The average shipping time is ten days.
• Bitcoin accepted

What I disliked:

• You must be 21 years old to use their website.
• Years ago, there were some complaints about customer service.
• No Paypal, Apple Pay, or Google Pay options
• 4-day return window

So What’s Wrong With the Online Head Shop?

We like objective reviews. If a website lacks something, we’ll tell you about it. We examined Grasscity closely and didn’t find much to complain about.

If you’re stoned, looking through thousands of products to find that one pipe you saw that once looked like Jimi Hendrix’s guitar might prove challenging.

Besides, we don’t feel like a lot is missing at Grasscity. They corner the market on online cannabis accessories and smoke their competition.

Grasscity Review Final Thoughts

We love what they have to offer. The only thing we would caution against is not buckling up for the ride — you will not be underwhelmed at Grasscity, but if you’re not prepared to shop and compare, it’s easy to get caught up in all the products they have to offer.

Come back when you are ready to invest in great quality accessories and can dig into what they offer.

We got to run; it’s almost 4:20.

Company Information

Company Name: Grasscity
Founded: 2000
Website: www.grasscity.com
Location: Amsterdam, The Netherlands

Alternative Online Head Shops

• Green Goddess Supply